At dpgplus our customers’ needs come first.
We know that problems can affect trade and can be very costly to our customers’, therefore we offer a 365, 24/7 service. We are able to react to our customers’ needs at peak trading times (even between Christmas and New year) and we operate both administration and emergency response support.
We understand that any loss of operational hours is not an option and our support service is structured to maximise your own operations. All of our contract customers are assigned an account manager who can be contacted directly at any time of the day if need be.
Our Job Management software is designed to keep a history of our clients’ estates, with information such as maintenance history, location of equipment and assets. This is also linked to our vehicles and can allocate our nearest engineer to ensure our response is as accurate as can be.
We call on years of experience throughout many sectors and our dedicated 24/7 support team works directly with our maintenance staff.
The service allows us all to react faster and more effectively and offers you further value for money beyond our products and services.
Our goal is complete customer satisfaction, which is monitored by mutually agreed KPI’s.